Providing communities access to the highest quality medical care.

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Patient Satisfaction

Adeptus Health’s First Choice Emergency Room offers a dramatically improved patient experience relative to traditional hospital emergency departments by significantly reducing wait times and providing rapid access to Board-Certified physicians on-site. Important to the community is the convenient access to critical, high‑acuity care as compared with urgent care centers as well as sites are open 24 hours a day, seven days a week. Based on patient feedback collected by Press Ganey Associates, Inc., an independent healthcare advisory services and consulting organization that specializes in the improvement of the patient experience, First Choice Emergency Room received the prestigious Guardian of Excellence Award in 2013 for exceeding the 95th percentile in patient satisfaction nationwide.